Organizations know more about their people than ever. Yet only 44% are thriving. The gap is not in data. It is in design. Despite data abundance, organizations struggle with engagement and performance as AI-driven productivity pressures intensify across the workforce. And the cracks are showing.

Drawing on Mercer's Global Talent Trends research, this session will discuss how the employee value proposition is evolving and expose the growing "experience gap," the disconnect between what organizations know about their people and the lived experience. We will examine how leading organizations are moving beyond listening and insight generation to intentionally design experiences, often with AI, that drive engagement, reduce friction, and drive business outcomes.

We will explore how to align people experience with business strategy and use technology to enable change rather than dictate it. For HR leaders and business executives, the imperative is clear: insight without intentional design and action is a wasted opportunity.

Join this session to discover how to close the experience gap and move from awareness to impact.?