Meet SOFI: Building Our First Digital Colleague to Power the Future of HR
22 Apr 2026
Stage 1
Core Session
This session shares the story behind SOFI—SoftServe’s internal AI Assistant and first-ever digital colleague. Designed to reflect SoftServe’s culture, tone of voice, and values, SOFI enables employees to quickly access information, navigate internal processes, and free up time for HR teams to focus on strategic priorities.
Explore how SOFI was designed, built, and launched, how it was positioned as a true digital teammate rather than just a tool, and how its success sparked the broader “NextGen HR: AI in Action” initiative. Through this initiative, HR teams across the company are now identifying, generating, and implementing AI use cases to future-proof their work.
Explore how SOFI was designed, built, and launched, how it was positioned as a true digital teammate rather than just a tool, and how its success sparked the broader “NextGen HR: AI in Action” initiative. Through this initiative, HR teams across the company are now identifying, generating, and implementing AI use cases to future-proof their work.
Topic
AI Automation & Agentic Systems
Learning Objective 1:
Design and launch an AI Assistant that embodies organizational values, culture, and tone of voice, integrating it seamlessly into the employee experience.
Learning Objective 2:
Identify practical opportunities where AI can streamline HR service delivery, reduce manual effort, and shift capacity toward strategic, future-focused work.
Learning Objective 3:
Apply proven approaches from SoftServe’s “NextGen HR” initiative to engage HR teams in identifying, piloting, and scaling AI use cases across the HR function.