Attrition is no longer just a talent issue. It is one of the most significant barriers to productivity and long-term growth in global organisations. As the world’s largest jewellery brand, with more than 2,700 concept stores and a global workforce of 37,000 people, Pandora understands this challenge well and is well on the way to achieving the ambition to reduce attrition by 50%. 

At Pandora, retention is built on strong leadership and a culture where people feel they can grow. The company has grown its global workforce by 40% since 2021, while maintaining record high inclusion and engagement scores and is recognised among Europe’s Best Workplaces by the Financial Times.

In this keynote, Byron Clayton, CHRO at Pandora, will share how the world’s biggest jeweller is tackling attrition at scale by developing leaders from within and creating an environment where people choose to stay. He will explore how inclusive leadership, meaningful career pathways and technology enabled decision making are strengthening engagement and loyalty across global markets.

Attendees will gain insights into:
•    How retention strategies directly impact productivity and business outcomes
•    The role of leadership and culture in creating environments where people want to stay
•    How technology acts as an enabler for better decisions, experiences, and long-term engagement
•    Practical lessons from Pandora’s journey that can be applied across industries