In a world overflowing with Learning Experience Platforms, microlearning apps, and AI-generated content, one question remains: why are so few employees truly engaged in their development? This session cuts through the noise to explore what makes learning stick — beyond the technology.

Afrodita Kermichieva Panovska shares how she designs human-centered developmental journeys in complex corporate environments. Drawing on academic research and hands-on experience in global customer service operations, she shows how to move from content overload to purpose-driven learning that connects people to performance and growth.

The session explores how adult learning principles, coaching, and agile methods add relevance and depth to even the most tech-driven strategies. You’ll gain an honest perspective on why many LXP initiatives fail — and what to do instead.

Through real-world examples, you’ll learn how coaching, agile feedback loops, and simple tools like journey mapping help teams engage, reflect, and grow. Whether you’re launching a learning initiative, rethinking performance reviews, or facing low platform adoption, you’ll gain practical ideas and a strategic, human-centered approach you can apply immediately.

You’ll leave with clarity, inspiration, and three concrete actions to design development journeys people actually want to take.